We are unable to use our computers, AccuRx online request system and text messages.
We appreciate the understanding of our patients and their carers as we do our best to manage this situation. Those with pre-booked appointments will still be seen face to face but some services will be unavailable such as electronic prescribing & blood tests.
Need help with your muscle or joint problems?
NHS North East London – TNW MSK app is now available to all patients. It’s a FREE, easy-to-use tool helping you to self-manage your muscle, bone, and joint (MSK) injuries and conditions.
What is getUBetter?
getUBetter is an app helping you self-manage at home, work, and on the move. It can be accessed on a Smartphone or via the Web.
It covers a range of MSK injuries and condition, like back pain and ankle pain, and is designed to help you recover, understand when and where to seek help, and prevent further injuries?
Who is getUBetter for?
What will I get?
How do I download and use getUBetter?
Need more help?
Get in touch: contact@getubetter.com
The NHS App can help you safely and easily order your repeat prescriptions, at a place and time that is convenient to you. Watch this video to learn more, including instructions on how to use the App to order your repeat prescriptions. https://www.nhs.uk/nhs-app/
We will be using Locum doctors to assist with Gp appointments.
He is still going to be providing us with some support on an adhoc basis in the new year.
We wish him well in his career pathway and have appreciated all his hard work in running our clinic, efficiently.
The quickest and easiest way to get your repeat prescription is through the NHS app. If you go to the medication icon, at bottom of screen, it will show your items on repeat prescription. Your request then goes straight to the GP’s inbox. This is more direct than doing an online consultation to request.
If you have a long term condition which is stable, and you don’t want to be requesting every 1 or 2 months, ask about batch prescriptions (aka “RDS”). Our inhouse pharmacists can set this up for you. This means we pre-authorise several prescriptions. Every 1-2 months you simply collect next medication from your pharmacist. The batch can last 6-12 months.
If you need help getting started with the NHS app, ask reception, or the pharmacists at the practice.
If you can’t see a medication you need on the NHS app, it may be because it wasn’t prescribed for long term use (as acute rather than repeat). Medications which haven’t been requested in a long time also are automatically moved to “past”. We may be able to rectify. Also “batch” /RDS medications shouldn’t be rerequested through the practice until the batch has been completed at your pharmacy.
You can change your preferred chemist on the NHS app, eg to one close to work, or at a temporary address. Almost all our prescriptions are sent electronically.
Please allow at least 3 working days for your request to be authorised, as GPs have other competing work and sometimes an extra check may be needed (such as monitoring blood test)
According to national guidance , we cannot prescribe some items which are readily available over the counter, such as hayfever remedies. Talk to our pharmacist or local pharmacist , or consider low-cost generic items. We appreciate times are hard, and it is worth shopping around.
From Monday 6th February 2023
For many years, pharmacies have been able to request prescriptions from practices. We want to improve safety and reduce wastage in this process. Local practices in Bow (Bow Health Network) and local pharmacies have agreed a new standard approach
What can my pharmacy request for me?
What can’t my pharmacy request for me?
The following items need to be requested directly by yourself
What if, by mistake, my pharmacy asks for medication in these categories?
The practice will inform the pharmacy and the patient, that the request needs to come from the patient. With time, the pharmacy should be able to recognise these items and let you know to ask us for them directly.
**Dr Spahn has changed her name to Dr Patel **
They are here to assist on various matters financial, health, housing so ask in reception to be referred to them.
We have been finding GP recruitment very difficult for the past 2 years and to support the 2 remaining GPs left at Ruston St Clinic we are having clinicians who may be an: Advanced Nurse Practitioner or a Physicians Associate or a Pharmacist.
We expect patients to appreciate that they are skilled clinicians who will be providing good care to patients alongside the GPs and hope
that they are treated respectfully. Depending on the nature of the medical complaint the right clinician will be dealing with the patients.
We have pharmacists, first contact physiotherapist and mental health nurse working to assist Gps with the increase demand in general practice.
DR Hubbard has now left the surgery since December 2022.