We care about providing the best possible experience to patients and visitors. If you have any feedback for us, please let us know here. If you leave your name and email address, we will respond to your feedback, or you may remain anonymous and we will not be able to respond.

We do also enjoy receiving positive feedback so please do not hesitate to sing our praises as it motivates our team no end!

Patients who would like to make a formal complaint please write to our practice manager (Ms Otusi) and email to us in writing to our practice email THCCG.F84030-workflow@nhs.net

Please download the complaints policy for reference.

With regards to feedback please go to the following website and add your comments. We endeavor to do our best to make the necessary improvements. From time to time it is also nice to hear what we may also be doing well.

www.nhs.uk/Services/GP/ReviewsAndRatings (NHS website)
www.ruston-street-clinic.business.site (google)