Total Triage System at Ruston St Clinic

We have now adopted a Total triage system.

  • Most routine bookings to be made on the day and dealt with on the day
  • Please avoid calling in advance for appointments
  • Advanced booking will not be made, however if your problem is an emergency it will be dealt with on the day.
  • Trained administrators will take your call and ask the reason for the call and then a clinician will contact you back
  • If you want to speak to a specific clinician please ask
  • Please provide your up to date details such as current address, telephone number and email address
  • If you need a translater please indicate this when you make the initial call to the admin staff.
  • To book and appointment with Health care Assistant and Nurse will be via reception team.