Notice for patients

28th December 2022Patient information, Practice information

We have been finding GP recruitment very difficult for the past 2 years and to support the 2 remaining GPs left at Ruston St Clinic we are having clinicians who may be an: Advanced Nurse Practitioner or a Physicians Associate or a Pharmacist.

We expect patients to appreciate that they are skilled clinicians who will be providing good care to patients alongside the GPs and hope
that they are treated respectfully. Depending on the nature of the medical complaint the right clinician will be dealing with the patients.

We have pharmacists, first contact physiotherapist and mental health nurse working to assist Gps with the increase demand in general practice.

GP appointment system has changed

21st July 2020Appointments, Patient information, Practice information

We have now adopted a Total triage system.

  • Most routine bookings to be made on the day and dealt with on the day
  • Please avoid calling in advance for appointments
  • Advanced booking will not be made, however if your problem is an emergency it will be dealt with on the day.
  • Trained administrators will take your call and ask the reason for the call and then a clinician will contact you back
  • If you want to speak to a specific clinician please ask
  • Please provide your up to date details such as current address, telephone number and email address
  • If you need a translater please indicate this when you make the initial call to the admin staff.
  • To book and appointment with Health care Assistant and Nurse will be via reception team.