Important Patient Notice – Microsoft Outage

The Microsoft outage may affect several of our day-to-day services at the practice.

What does this mean for our patients?

The outage may cause delays with:

💻 Online consultations – Responses to online consultation requests may be delayed.

📱 SMS text messages – We may be unable to send text messages or important patient updates.

📅 Appointment reminders – Any SMS reminders may be delayed or not received.

📧 Hospital letters – There may be delays in receiving and processing hospital correspondence.

🏥 Electronic Discharge Documents (EDDs) – Discharge information, including medication changes and follow-up instructions, may take longer to reach the practice.

📄 Referrals – Our ability to prepare and process referral forms may be affected.

✉️ Patient letters and documents – There may be delays in preparing and sending clinical and administrative correspondence.

⏳ Other administrative requests – Some routine tasks may take longer than usual.

What are we doing?

✓ Prioritising urgent clinical matters and patient safety.
✓ Continuing to provide services wherever possible.
✓ Monitoring outstanding work and correspondence.
✓ Working to minimise disruption and delays.

Important Information

If you are awaiting a response to an online consultation or an important text message, please be aware this may take longer than usual.

Thank you for your patience and understanding.

You and Your General Practice is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS.

Click here for more information

This practice allows community health service clinical staff directly involved in your care to access parts of your medical record. Your consent will be asked before this can take place. If you do not wish this to happen, please let the practice know.